Vital Coat Sealers and Coatings is proud to offer a Limited Lifetime Warranty to the owner of the residential for our Authorized Installer installed “Duration Max” Polyurea Broadcast Coating Systems. This warranty extends to cover the material for a lifetime against UV-induced discoloration (where applicable), specifically for residential applications, when applied by a Certified Vital Coat Installer. It spans 15 years for the original owner against delamination from properly prepared substrates, peeling, chipping, or blistering of the coating. Should the product not perform as guaranteed, our sole liability is confined to the replacement of the defective product under a non-transferable, Limited Lifetime Warranty. This warranty is dependent upon the following conditions.

Warranty Conditions:

• Exclusions: Damage resulting from misuse such as physical abuse, structural or substrate failure, vandalism, unauthorized modifications, mechanical impacts, extreme heat or flame, chemical exposure, acts of nature, or other unrelated deterioration is not covered.
• Scope Limitations: Damages beyond the protective capabilities of the system, including but not limited to gouging, significant impact, or abrasion, are not covered.
• Chemical and Water Damage: Damage arising from hydrostatic water issues, moisture transmission through concrete, or chemical corrosion (such as from battery acid or brake fluids) are excluded.
• Substrate Conditions: The warranty does not cover delamination due to improperly conditioned substrates or inherent substrate failures.
• Cracking: Any damage due to pre-existing or new substrate cracks from ground movement or substrate expansion/contraction is excluded. Repaired areas may present cosmetic differences.
• Application Specifications: Coverage is contingent on application onto correctly prepared surfaces, following prescribed product specifications and procedures, including mechanical substrate preparation and adherence to moisture specifications. Proper concrete surface preparation is achieved by mechanical shot-blasting and/or grinding machines that remove all previous coatings, sealers, laitance, efflorescence, water repellents, curing compounds, oils, grease, fats, waxes, non-visible soluble salts and any other impediments to adhesion. The resulting receiving surface must have a profile of 20 to 50 grit, a neutral pH of 7 and not exceed 5.5% of moisture vapor transmission using Tramex CME 4 Moisture meter tests.
• Labor Costs: Inspection, testing, repair labor, or any additional labor costs are not covered.
• Liability Limitations: Vital Coat Concrete Sealers is not liable for indirect damages, including but not limited to structural or content damage resulting from coating system defects. Material provision to rectify defects is the limit of our obligation.
• Alterations and Repairs: Alterations, additions, or non-emergency repairs not directed by Vital Coat Concrete Sealers void the warranty.
• Claim Process: To initiate a warranty claim, notify Vital Coat Concrete Sealers in writing, via certified mail, within 30 days of defect discovery, to ensure the claim is honored.
• Inspection Period: Allow up to 30 days for a Vital Coat Concrete Sealers representative to inspect and address the claim, which may also request supporting documentation.
• Warranty Activation: The warranty is only valid upon full payment for completed services rendered related to the project and with the completion and submission of the required warranty form within 30 days post-project completion.

Contact Information:

To activate  your warranty, the owner must return the completed warranty form signed by Authorized Installer to Vital Coat Concrete Sealers, located at 2656 Bantry Bay Drive, Tallahassee, FL or the owner must register the warranty at www.vitalcoat.com. To receive the benefits of this residential Warranty, you must, no later than thirty (30) days after the Installation Date, complete and submit a warranty registration form at www.vitalcoat.com. Such registration is a condition precedent to coverage under this Warranty, and the failure to do so will cause the loss of such benefits, but not the exclusions and limitations in this Warranty.

LIMITATIONS:

Notice is hereby given that the sale of Vital Coat Sealers and Coatings and the provision of installation services are offered strictly under the express limited warranties contained within this document. It is understood and agreed that the liability of Vital Coat, whether arising under the terms of this warranty, contractual obligation, or other legal theories, shall be limited exclusively to the purchase price of the product in question. Under no circumstances shall Vital Coat be held liable for any incidental, direct, indirect, or consequential damages including, but not limited to, damages for loss of use, time, or inconvenience related to the floor, its contents, or surroundings as a result of product failure.

Vital Coat explicitly disclaims all other warranties, either express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose. In the event that a product failure necessitates repair, this warranty is restricted solely to the provision of replacement materials for the failed system components, hereby excluding liability for, without limitation, bodily injury, property loss or use, consequential damages, and property damage stemming from such failure.

Vital Coat  will not be liable for indirect, incidental, punitive, or consequential damages arising from the sale or installation of products, nor for any damages to the structure or personal property within the work area.

 Vital Coat Installation Connection Contractors does not guarantee or warrant against slipping and any anti-slip characteristics of the materials.

Upon occurrence of a defect requiring material replacement under this warranty, Vital Coat agrees to supply all required products (equivalent to products originally purchased) for the necessary repairs. The authorized installer, by acceptance of these terms, expressly relinquishes any claim to additional damages or subrogation rights against Vital Coat Sealers and Coatings.

It is further clarified that any descriptions of goods, whether within this agreement or as the basis for this agreement, are provided solely for the purpose of identifying the goods and do not constitute part of the bargain or create an express warranty that the goods shall conform to such descriptions. Similarly, no demonstrated sample or model forms part of this agreement or establishes an express warranty that the goods shall conform to any sample or model presented by the seller.

This warranty expressly excludes coverage for applications in salt-water environments, environments where the coating is exposed to corrosive chemicals, as well as decks, pressure-treated lumber, bathroom showers, or tubs. Furthermore, warranty coverage does not extend to improper subsurface conditions, including but not limited to rotten wood and inappropriate concrete mixes, which would result in a lack of adhesion not covered under this warranty.

Vital Coat does not warrant the creation of a slip-resistant surface by the coating system. Surfaces may become slippery under various conditions including wet, oily, or greasy conditions, and the manufacturer shall bear no responsibility for injury resulting from slip and fall incidents. Safety provisions for the purchaser and their invitees remain the sole responsibility of the purchaser.

This Limited Material Warranty shall take effect upon mutual agreement of the parties to the acceptance of the installed system, fulfillment of all related paperwork, and satisfaction of payment obligations. This warranty overrides and supersedes all previous warranties and representations, whether oral or written, made between Vital Coat and any parties.

Activation of this Limited Material Warranty necessitates the completion of the Limited Material Warranty Agreement along with presentation of proof of payment to a certified installer of Vital Coat, to be submitted either online or sent to the attention of the Warranty Department, Vital Coat Sealers and Coatings, 2656 Bantry Bay Drive, Tallahassee, FL, within thirty (30) days following acceptance of the installed coating system. This warranty is bestowed upon the original purchaser of the floor coating material exclusively and is non-transferable.

Exclusive Remedy: 

For the Vital Coat Duration Max System determined by Vital Coat to be defective or to have failed under the conditions covered by this Warranty within the specified Coverage Period, Vital Coat will provide free of charge to an Authorized Vital Coat Installer designated by Vital Coat the Authorized Components sold by Vital Coat and required to repair or replace the defective or failed part(s) of the Vital Coat Duration Max System. Labor costs for such repair or replacement are not covered, unless Vital Coat determines that Installation Error played no part in such defect or failure. As determined by Vital Coat, such Authorized Components provided will be of (i) substantially equal or (ii) greater value and quality than what was used originally. The remedy described in this Warranty is the sole and exclusive remedy for claims under this Warranty.

Warranty Claims:

 In the event that you have a warranty claim, it must be made in writing within thirty (30) days after the basis for such claim has or reasonably should have been detected and no later than ten (10) days after the end of the specified coverage period. To make a claim, the Owner(s) must complete a warranty in writing  sent to: Vital Coat, Attn: Warranty Department, 2656 Bantry Bay Drive, Tallahassee, Florida 32309.