Terms and Conditions – Vital Coat

Terms and Conditions

 

PROCESSING AND SHIPPING

We strive to keep all items in stock and ready for processing within 1 to 2 days after receiving an order. However, if an item may go out of stock or become unavailable with or without notice, we will notify you promptly of any backorders that may delay the shipment of your order.

After placing your order, you will receive an email confirmation from Vital Coat Sealers and Coatings confirming your order. Once your order ships out, you will receive a shipment notification through email notifying you that your account has been updated with tracking information. You can access your account through the My Account link on our website.

All orders are shipped via UPS Ground and generally arrive within 3-5 Business days of leaving the warehouse. Shipping charges are calculated at time of checkout and determined by customer address. Other options for shipping may be available such as Free Shipping, or Flat Rate shipping depending upon specials that are offered from time to time. This option will be shown at the time of checkout. Premium or express shipping may be offered from time to time at an additional expense. Orders that require being shipped by Freight require a shipping quote and may require and additional charge. Contact us by phone or by email for complete details.

PAY BY INVOICE

Only Distributors, Dealers, Clients, or Customers with approved credentials and are registered members on this site are able to use PAY BY INVOICE on this website.  To request pre-approval and to become authorized member, send company information and contacts to info@vitalcoat.com. Pay by Invoice customers are subject to a $1000.00 minimum order amount. Terms are determined individually and are given at the sole discretion of NxTech Holdings, LLC. Provide payment in the form agreed by the posted due date. All late payments are subject to a 5% fee. Send checks to:

NXTECH

2656 BANTRY BAY DRIVE

TALLAHASSEE, FLORIDA. 32309

RETURN POLICY

We offer a satisfaction guaranty. If for any reason you are not satisfied or the product is damaged/defective when received and is not deemed repairable, we will replace the product or provide you with a full refund or exchange, provided the product is returned within 30 days from the receipt of the product and is returned unopened in its original condition and packaging materials less original shipping charges. In addition, return shipping charges are the responsibility of the customer for products that are not damaged or are deemed repairable. NO RETURNS on all Bulk Material Orders including but not limited to Drums, Pallets, and IBC Totes of any size.

Follow these steps to return or exchange a product:

Contact Vital Coat Sealers and Coating via email or by phone to obtain a “Return Goods Authorization” number. A shipping address to return the product will be provided by Vital Coat. No returns are accepted without a RGA#.
Package the product in the original shipping materials, both inner and outer packaging.
Ship the product back to the appropriate address by an authorized carrier (ex. UPS or Fed Ex) along with the RGA#. For your security, please insure the item and retain the receipt. Vital Coat is not responsible for any items damaged or broken during return shipment.

Once the product is received back by us and inspected, you will be refunded the full purchase price or allowed to exchange the product. If the product is returned to Vital Coat damaged, used, or not in resalable condition, the product will be held with shipper for disposal and no refund will be issued. Shipping charges to customers are non-refundable for undamaged or repairable items. This applies to all items, including ones where Free Shipping is offered. Restocking charges of 15% will apply.

Any orders that are refused by customer upon delivery (for reasons other than damage/defect), undeliverable, or cancelled after being shipped will be subject to our return policy. Full or partial pallet orders are considered special orders and are not returnable.

Cancellation Policy – Orders that have been processed and shipped cannot be cancelled. If customer requests to cancel a product that has been shipped but not yet received, the customer will be responsible for all shipping charges and fees associated with the original shipping as well as the return shipping charges and fees of the product to Vital Coat.

Freight Policy: Customer must fully inspect all packages before accepting product from carrier. If damage is not immediately reported to carrier and noted on the BOL or shipping notes, Vital Coat will not be responsible for product replacement. Damaged packages must be sent back with carrier at the time of delivery to be replaced. Returns are not accepted for any reason on orders over 20 gallons, special orders, drum orders, or totes.

WARRANTY AND GUARANTEE

GENERAL INFORMATION

The information contained in the SDS Sheets, MSDS Sheets, Brochures, Sales Sheets and Technical Data Sheets are furnished without warranty, expressed or implied. The information contained in all document are believed to be accurate and is the best information available. NxTech Holdings LLC assumes no legal responsibility for the use or reliance upon this data and SPECIFICALLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL DAMAGES. NxTech Holdings, LLC makes no guarantees to the accuracy of suitability this information to specific applications. User shall rely on his or her own information and tests to determine suitability of the product for the intended use and user assumes all risk and liability resulting from his or her use of the product.

SATISFACTION GUARANTEE

NxTech Holdings LLC (“NxTech”) expressly guaranties that its supplied/distributed products shall be free from defects and of merchantable quality. If the above products fail to produce results consistent with NxTech’s specifications for the application in question, for 1 year from the date of purchase, NxTech will replace the defective product or issue a full refund of the purchase price accordance with our return policy. Any claim must be made within thirty (30) days from the date of purchase. Retain your receipt and tracking information and contact us after you know the product has been received by us. Purchaser assumes all risk and liability resulting from the handling, use, or storage of the product delivered and NxTech shall not be responsible for inferior materials and other products used previously resulting in unsatisfactory surfaces or improper applications to warrant product performance. NxTech shall not be responsible for the cost of repair, removal, installation or re-installation of any products or items supplied by third parties. Furthermore, without NxTech’s written consent, NxTech will not be responsible for, and assumes no liability for the materials or workmanship or any transportation charges, labor costs or other related replacement of defective products including damages of any sort, including remote or consequential damages resulting from any claimed breach of any warranty whether expressed or implied. In addition, no warranty or guarantee is being issued with respect to appearance, color, fading, chalking, staining, shrinkage, peeling, UV damage, excessive temperature exposure, normal wear and tear or improper application by the applicator. Damage caused by abuse, neglect and lack of proper maintenance, acts of nature and / or physical movement of the substrate or structural defects are also the sole responsibility of the user. This warranty shall be void if: (a) the products have not been stored, installed, maintained or applied in accordance with NxTech’s instructions, recommendations and directions or accepted industrial standards and practices, (b) the products have been subjected to any accident, misapplication, abuse or misuse, (c) a buyer has used, repaired, or modified the products after the discovery of the defect without NxTech’s prior written consent to continue use, or (d) a buyer refuses to permit NxTech to determine the nature of defect claimed. NxTech has not, does not and will not authorize anyone on its behalf to make any written or oral statements which in any way alters NxTech’s installation information or instructions in its product literature or on its packaging labels.

LIMITED 10 YEAR WARRANTY

NxTech Holdings LLC (“NxTech”, “Vital Coat”, “Vital”) solely and expressly warrants that its products marked with 10-year warranty seal, shall be free from defects and of merchantable quality. If the above products fail to produce results consistent with NxTech’s specifications for the application in question, for 10 years from the date of purchase, NxTech will replace the defective product. Replacement of any product shall be the sole and exclusive remedy available and buyer shall have no claim for incidental or consequential damages. Any claim must be made within thirty (30) days from the discovery of the product issue. This warranty is not transferable and proof of purchase is required. Purchaser assumes all risk and liability resulting from the handling, use, or storage of the product delivered and NxTech shall not be responsible for inferior materials and other products used previously resulting in unsatisfactory surfaces or improper applications to warrant product performance. NxTech shall not be responsible for the cost of repair, removal, installation or re-installation of any products or items supplied by third parties. Furthermore, without NxTech’s written consent, NxTech will not be responsible for, and assumes no liability for the materials or workmanship or any transportation charges, labor costs or other related replacement of defective products. This warranty shall be void if: (a) the products have not been stored, installed, maintained or applied in accordance with NxTech’s instructions, recommendations and directions or accepted industrial standards and practices, (b) the products have been subjected to any accident, misapplication, abuse or misuse, (c) a buyer has used, repaired, or modified the products after the discovery of the defect without NxTech’s prior written consent to continue use, or (d) a buyer refuses to permit NxTech to determine the nature of defect claimed. NxTech has not, does not and will not authorize anyone on its behalf to make any written or oral statements which in any way alters NxTech’s installation information or instructions in its product literature or on its packaging labels. Buyer shall be solely responsible for determining the suitability of Vitals’ products for the Buyer’s intended purposes. NxTech has not, does not and will not authorize anyone on its behalf to make any written or oral statements which in any way alters NxTech’s installation information or instructions in its product literature or on its packaging labels.

Authorized Installer

Definition

Authorized Installer means a third-party installer that has been approved by Vital Coat in accordance with its policies and procedures that include a vetting process to ensure that each installer (1) is capable of installing Vital Coat products in a manner comparable to Vital Coat (2) is licensed and insured.

 

The Authorized Installer is not contracted with Vital Coat and not authorized to make any claim outside of definitions, terms, conditions and information provided directly by Vital Coat. Vital Coat is not responsible for any work performed by any installer authorized or not.

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